Policies & Terms
Everything that governs how we operate and how we take care of you — clearly stated, no fine print.
Shipping & Delivery
Free Shipping — No Exceptions
Every order ships free to any address in the United States. No minimum order. No hidden fees. No "standard vs. express" upsell. One tier: free.
| Detail | What to Expect |
|---|---|
| Processing Time | 24–48 hours from the time your order is placed |
| Delivery Time | 6–12 business days after shipment |
| Shipping Area | United States only (all 50 states) |
| Tracking | Tracking number sent to your email after dispatch |
| Shipping Cost | Always free — no exceptions |
Order Processing
Orders are processed Monday through Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the following business day. You will receive a shipping confirmation with your tracking number within 24–48 hours of dispatch.
Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number. Use our order tracker to follow your shipment in real time. If your tracking number shows no activity after 48 hours, please contact us — we'll investigate immediately.
Shipping Area
We currently ship exclusively to addresses within the United States. International shipping is in development — sign up to our email list to be notified when it launches.
Delivery delays: While 6–12 business days covers the vast majority of orders, occasional carrier delays can extend this during peak periods (holidays, etc.). If your order hasn't arrived after 15 business days, contact us and we will resolve it.
contact@purioxa.com
Returns & Refunds
Our Commitment
We stand behind every unit we sell. If your Purioxa Pro arrives defective or stops functioning within 10 days, we replace or refund it immediately — no questions, no shipping costs on your end, no delays. That promise is unconditional.
What We Cover
We do not offer change-of-mind returns. Our policy covers defects and damage only. If your Purioxa Pro:
- Arrives physically damaged
- Stops functioning within 10 days of delivery
- Develops a manufacturing defect
Contact us immediately with a photo and your order number. We will send a replacement or issue a full refund within 24 hours — at no cost to you, no return shipping required.
How to Initiate a Claim
- 01. Email contact@purioxa.com with your order number, a photo, and a brief description of the issue
- 02. We'll confirm the defect and arrange a replacement or refund within 24 hours — no return shipping required
- 03. Refunds are processed within 3–5 business days to your original payment method. Replacements ship within 24–48 hours.
Important: Do not initiate a chargeback before contacting us. We always resolve legitimate issues directly — a chargeback should be a last resort. We respond to every contact within 24 hours.
contact@purioxa.com — replied to within 24 hours
Privacy Policy
Who We Are
Purioxa is operated by Hicham Faquir, a sole proprietor based in Quebec, Canada. We sell exclusively to customers in the United States. Our store is powered by Shopify.
What We Collect
When you place an order or contact us, we collect the following information:
- Name, billing address, shipping address
- Email address and phone number
- Payment information (processed and stored securely by Shopify Payments — we never see your full card number)
- Order history and purchase details
- IP address and browser data (via Shopify analytics)
How We Use Your Information
- To process and fulfill your order
- To send order confirmation and shipping notifications
- To respond to customer support inquiries
- To improve our website and customer experience
- To send marketing communications — only if you opt in
Data Sharing
We do not sell your personal data. We share it only with service providers necessary to fulfill your order:
- Shopify — ecommerce platform and payment processing
- Shipping carriers — to deliver your order
- Email platforms — for transactional communications (if applicable)
Your Rights (CCPA — California Residents)
Under the California Consumer Privacy Act, California residents have the right to:
- Know what personal data we collect and how it's used
- Request deletion of your personal data
- Opt out of the sale of personal data (we do not sell data)
- Non-discrimination for exercising any of these rights
To exercise your rights, email us at contact@purioxa.com.
Your Rights (PIPEDA — Canadian Law)
As a Quebec-based business, we also comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, or request deletion of any personal information we hold about you.
Cookies
Our site uses cookies through Shopify to maintain cart functionality, analytics, and session management. You can manage cookie preferences through your browser settings.
Data Retention
We retain customer data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for accounting and legal purposes.
contact@purioxa.com
Terms of Service
Business Information
Accepted Payment Methods
We accept all payment methods supported by Shopify Payments:
- Visa & Mastercard
- American Express
- Discover
- Apple Pay & Google Pay
- Shop Pay
Product Use & Limitations
The Purioxa Pro is an aquatic vibration ultrasonic cleaning device designed for use with:
- Fine jewelry (gold, silver, platinum, diamonds, hard gemstones)
- Eyeglasses and sunglasses
- Luxury makeup brushes
- Other small, water-safe items
The device should not be used with porous or organic gemstones (pearls, opals, coral, amber), leather items, or mechanical watches. Purioxa is not liable for damage resulting from misuse outside of intended applications.
Accuracy of Information
We make every effort to ensure product descriptions, prices, and images are accurate. In the event of a pricing error, we reserve the right to cancel the affected order and notify the customer prior to fulfillment.
Limitation of Liability
To the fullest extent permitted by applicable law, Purioxa's liability for any claim arising out of your purchase shall not exceed the price paid for the product. We are not liable for indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the courts of Quebec.
Changes to Terms
We reserve the right to update these Terms at any time. Changes take effect upon publication on this page. Continued use of our site after a change constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Write to us at contact@purioxa.com. We respond personally to every message within 24 hours.
contact@purioxa.com
Mentions Légales
Éditeur du site
Hébergement
Le site purioxa.com est hébergé par :
- Shopify Inc.
- 151 O'Connor Street, Ottawa, Ontario, K2P 2L8, Canada
- Site : www.shopify.com
Activité commerciale
Purioxa est une entreprise de commerce électronique spécialisée dans la vente d'appareils de nettoyage par ultrasons pour bijoux. Le produit principal est le Purioxa Pro, vendu exclusivement aux consommateurs situés aux États-Unis.
Propriété intellectuelle
L'ensemble des contenus présents sur ce site — textes, images, logos, graphiques et éléments de design — sont la propriété exclusive de Purioxa / Hicham Faquir, ou font l'objet d'une autorisation d'utilisation. Toute reproduction, distribution ou utilisation sans autorisation préalable écrite est strictement interdite.
Traitement des données personnelles
Les données personnelles collectées lors d'une commande ou d'une prise de contact sont traitées conformément à notre Politique de confidentialité. Conformément à la Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE) et au Règlement général sur la protection des données (RGPD), vous disposez d'un droit d'accès, de rectification et de suppression de vos données personnelles.
Pour exercer vos droits, contactez-nous à : contact@purioxa.com
Droit applicable
Le présent site et ses conditions d'utilisation sont régis par les lois de la province de Québec, Canada. Tout litige relatif à l'utilisation du site sera soumis à la compétence exclusive des tribunaux du Québec.
Cookies
Ce site utilise des cookies fonctionnels via la plateforme Shopify, nécessaires au bon fonctionnement du panier d'achat, des sessions utilisateurs et des analyses de fréquentation. Aucun cookie publicitaire tiers n'est utilisé sans votre consentement explicite.
contact@purioxa.com