QUESTIONS, ANSWERED
Everything You'd
Reasonably Ask.
Straight answers — no fluff, no upsell. If yours isn't here, write to us and we reply within 24 hours.
The Purioxa Pro sends 40,000 high-frequency vibrations per second through the water. They form microscopic bubbles that implode against every surface — gently lifting lotion, oil and grime from places no cloth can reach. It's the exact method professional jewelers have used on engagement rings for half a century.
Gold, silver, platinum, stainless steel. Diamonds, sapphires, rubies. Watches, eyeglasses, sunglass lenses, makeup brushes, retainers, dental appliances.
Avoid: pearls, opals, coral, turquoise, amber, and surface-treated stones like fracture-filled emeralds. Porous and organic materials do not tolerate ultrasonic cleaning.
Avoid: pearls, opals, coral, turquoise, amber, and surface-treated stones like fracture-filled emeralds. Porous and organic materials do not tolerate ultrasonic cleaning.
Yes — for diamonds, sapphires, rubies set in gold, silver, or platinum. This is the exact method your jeweler uses. The only rings to avoid are those containing pearls, opals, or surface-treated stones (like oil-filled emeralds). If you're unsure, write to us with a photo before your first cycle — we'll tell you.
No. Tap water removes 95% of everyday buildup. For pieces that have been waiting a while, add a single drop of mild dish soap. That is genuinely all you need — no subscription, no refills.
Around 30 cleaning cycles per charge — roughly a month of weekly use. Recharges fully via USB-C in under 2 hours. The LED indicator shows battery level at a glance.
Within 24 hours of your order — most ship the same day. Delivery to the United States is 6–12 business days, fully tracked. Shipping is always free.
Not yet — we currently ship to the United States only. If you're outside the US, write to us and we'll let you know when your country opens.
The 30-Day Brilliance Promise: if your jewelry doesn't look measurably brighter after one cycle, write to us within 30 days. Full refund. No questions. Keep the device.
For arrival damage or device defects, we replace or refund within 24 hours — no return shipping, no proof required.
We do not accept change-of-mind returns on a working device.
For arrival damage or device defects, we replace or refund within 24 hours — no return shipping, no proof required.
We do not accept change-of-mind returns on a working device.
Your tracking number arrives by email within 24 hours of ordering. You can also paste it into our Track Order page for a live view.
Email contact@purioxa.com or use our contact form. A real person replies within 24 hours — no ticket numbers, no canned responses.
A question we haven't
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Write to contact@purioxa.com — a real person reads every message and replies within 24 hours.
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